Frequently Ask Questions
Do you take insurance?
We are a cash-pay clinic and do not bill insurance for office visits. Many patients choose us for transparent pricing and direct access.
Patients may choose to use their insurance for labs, imaging, or specialist referrals if needed. In many cases, however, our transparent cash-pay pricing is more affordable. If you choose to use your insurance, coverage for labs or imaging is determined by your individual insurance plan.
Do you accept Medicare?
Our practice operates as a direct-pay membership model and is not designed for patients who use Medicare as their primary insurance. At this time, we do not enroll Medicare beneficiaries in our membership program.
Can my employer offer DPC memberships for our office?
Yes. We offer customized and discounted membership options for employers. This allows employees to access convenient, relationship-driven primary care without the complexity of traditional insurance billing.
Employer-sponsored DPC memberships can support workplace wellness, improve access to care, and reduce time away from work for medical visits.
What if I need labs, imaging, or a specialist?
We provide labs at near-cost pricing and coordinate imaging and specialty care using transparent, self-pay options whenever possible.
What about after-hours messaging?
Members have after-hours phone/text access for urgent, time-sensitive concerns. Non-urgent messages are answered during clinic hours.
Do you see children?
Yes. We provide care for patients ages 2 and above.
What is Direct Primary Care (DPC)?
DPC is a membership model that covers most primary care needs for one monthly fee, with longer visits, easier access, and fewer barriers to care.
Is there a commitment?
All programs have a 3-month minimum term, and the first 3 months are collected at enrollment. After that, plans continue month-to-month and may be canceled with 30 days’ written notice.
Can I use HSA/FSA?
Many patients can use HSA/FSA cards for eligible services. If you have questions, we can provide an itemized receipt for your records.
Can non-members be seen?
What if I need surgery, hospitalization, or treatment for a serious illness like cancer?
Rise Up membership provides everyday primary care and is not health insurance. We recommend pairing your membership with major medical insurance, such as a high-deductible plan or catastrophic coverage if you qualify, to help cover larger medical expenses.
Some people with DPC memberships use health share programs alongside their membership to help share eligible larger medical expenses.